Privacy Policy

1. Introduction

Welcome to Meet the Muse ("we," "us," "our," or "the Platform"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our platform connecting clients with models for photoshoots and related services.

By using Meet the Muse, you agree to the collection and use of information in accordance with this Privacy Policy and applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

2. Information We Collect

2.1 Information You Provide

For All Users:

• Account registration information (name, email address, phone number)
• Identity verification documents
• Profile information
• Payment information (processed through Stripe)
• Communications through the Platform

For Models:

• Physical characteristics and measurements
• Portfolio photographs
• Hourly rates by country
• Bank account or payment details for receiving funds
• Availability information

For Clients:

• Individual or company information
• Credit card information (stored by Stripe)
• Booking preferences and requirements
• Shooting specifications

2.2 Automatically Collected Information

• Device information and IP address
• Usage data and Platform activity
• Check-in/check-out QR code data
• Booking and transaction history
• Communications between clients and models

3. How We Use Your Information

We use your information to:

• Facilitate connections between clients and models
• Process bookings and manage the approval process
• Handle payments and refunds through Stripe
• Verify identities and ensure Platform safety
• Track check-in/check-out for accurate billing
• Calculate additional hours worked during shoots
• Send notifications regarding bookings (24-hour response deadlines, 48-hour communication windows, payment attempts)
• Enforce Platform rules and issue warnings or bans when necessary
• Improve Platform services and user experience
• Comply with legal obligations and respond to lawful requests

4. Information Sharing and Disclosure

4.1 Between Platform Users

• Clients can view model profiles, photos, and rates
• Models receive booking requests with client requirements
• Both parties exchange information during the 48-hour communication window

4.2 Service Providers

• Stripe: Payment processing and financial transactions
• Cloud hosting providers: Data storage
• Analytics services: Platform improvement

4.3 Legal Compliance

We may disclose your information:

• When required by law or legal process
• In response to lawful requests from public authorities
• To investigate or prevent fraud, abuse, or Platform rule violations
• In specific circumstances: If a client or model reports assault, harassment, or other serious incidents, we may provide the other party's information to law enforcement or legal authorities only in accordance with applicable laws and regulations of the relevant country

4.4 What We Do NOT Do

5. Your Rights and Responsibilities

5.1 User Responsibilities

All Users Must:

• Provide accurate and truthful information
• Maintain current and correct information
• Respect Platform rules and other users
• Not attempt to conduct transactions outside the Platform (violation results in warnings and potential bans)

Clients Must:

• Respect models and their boundaries
• Not provide false or misleading information
• Not force models to perform services they decline
• Honor nudity agreements where models specify their limits
• Be present for scheduled shoots (no-show results in payment to model)

Models Must:

• Be the person represented in their profile
• Provide accurate physical characteristics
• Maintain truthful portfolio photos
• Honor accepted bookings (cancellations result in warnings; repeated violations may lead to bans)
• Enter correct payment account information (we are not responsible for errors)

5.2 Your Privacy Rights

Depending on your location, you may have rights to:

• Access your personal information
• Correct inaccurate information
• Delete your account and associated data
• Object to certain processing activities
• Withdraw consent where processing is based on consent
• Data portability to receive your information in a structured format
• Lodge a complaint with a data protection authority

To exercise these rights, contact us at contact@meethemuse.com.

6. Booking and Cancellation Policy

6.1 Booking Process

• Clients must register a credit card before booking
• Models have 24 hours to respond (automatic cancellation if no response)
• Both parties have 48 hours to communicate after acceptance
• Cancellations during the 48-hour window have no consequences
• Payment is attempted after the 48-hour window (two attempts with email notifications)

6.2 Cancellation Terms

Client Cancellations After Payment:

• Refund issued minus Stripe fees and our commission
• Date changes require model approval

Model Cancellations After Payment:

• Client receives full refund minus Stripe fees
• Model receives a warning (repeated violations may result in ban)
• Exceptional circumstances considered with proof

Day of Shoot:

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure payment processing through Stripe
• Access controls and authentication
• Regular security assessments

8. Data Retention

We retain your personal information:

• For as long as your account is active
• As necessary to provide Platform services
• To comply with legal obligations
• To resolve disputes and enforce our agreements
• Transaction records retained for applicable statutory periods

9. International Data Transfers

Meet the Muse may transfer your information to countries outside your residence. When we do, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

10. Children's Privacy

11. Platform Liability Limitations

11.1 We Are Not Responsible For:

• Actions or behavior of clients or models that harm the relationship between them
• False, incorrect, or misleading information provided by users
• Payment account errors made by models
• Incidents, accidents, or disputes occurring during shoots
• User compliance with agreements made outside Platform communications
• Problems arising from user interactions

11.2 Our Role

We act as a connection platform providing tools to facilitate exchanges, not as a mediator. We provide infrastructure for bookings, payments, check-ins, and basic dispute resolution mechanisms (warnings, bans) but do not arbitrate individual disputes.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

• Posting the new Privacy Policy on the Platform
• Updating the "Last Updated" date
• Sending email notifications for significant changes

Continued use of the Platform after changes constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or your personal information, contact us at:

14. Additional Terms

14.1 Warning and Ban System

• Users receive warnings for Platform rule violations
• Repeated violations result in account suspension or permanent ban
• Serious violations (harassment, fraud, false information) may result in immediate ban

14.2 Information Disclosure for Legal Matters

In cases of reported assault, harassment, fraud, or other legal matters:

• We will only disclose user information to authorities in accordance with the laws and regulations of the relevant country
• Disclosure requires proper legal procedures (court orders, subpoenas, lawful requests)
• We do not automatically provide information without legal basis

14.3 Consent